Alternative Dispute Resolution Manual: Implementing Commercial Mediation

Efficient dispute resolution is a necessary component of dynamic business environments and increases investor confidence. In both developed and developing countries, court systems are often back-logged and may fail to meet business needs.

Alternative dispute resolution (ADR) offers a more cooperative approach, helping to preserve underlying business relationships. Stand-alone ADR programs lighten court caseloads and move at the speed of business. A number of hybrid systems are also in use, which interact with the formal judicial system and allow disputants to pursue a tailored solution.

Using case studies, diagnostic and assessment tools, and stakeholder-specific marketing approaches, this manual provides strategies to overcome the challenges of building alternative dispute resolution programs.

Download the toolkit (PDF, 1.2MB).