A water scorecard: Setting Performance Targets for Water Utilities
Author: Nicola Tynan and Bill Kingdom Date: 4/1/2002 (PDF, 200KB)
Using data from 246 water utilities in 51 developed and developing countries, this Note highlights the wide variation in performance on key indicators: unaccounted-for water, labor costs, the working ratio, service coverage, water prices and connection costs, and continuity of service. On the basis of the performance of the top 25 percent of developing country utilities, the Note proposes “best practice” targets for developing countries.